We rented the property Slaughden End, Aldeburgh from 12-19 October.We were very alarmed at the lack of cleanliness in the property.Firstly, the floors were filthy and appeared not to have been washed in some time. We had a lovely break and the company called me when I was travelling home as the cleaners had found something in the accommodation that they thought that we might have left behind. More Like WORST OF SUFFOLK I’ve been ripped of twice now. How do I return something to Best of Suffolk? Despite using the thermostat control we could not get the heating to come on. The cottage is set in the pretty village of Pettistree, with its own 14th century pub, the Greyhound. It lacks a movie theater and mall, which makes it difficult to find entertainment for teenagers and young adults. However upon us claiming our deposit back. Never had problems like this. 98 talking about this. Room sizes will naturally vary according to minimum and maximum occupancy requirements. You deserve 5 stars. It’s aShame they can’t clean properly. Quite simply the WORST holiday letting company we have ever used!!! Thanks for a lovely break away in such horrible times.Debbie and VicBasildon Essex. They have said we could potentially move the booking to another week before the end of the year, but would have to pay the difference if that week was more expensive. We cannot rearrange our holiday time so have been left out of pocket in excess of £800. Thank you for taking time to provide feedback following your stay at Fig Cottage. Best of Suffolk are a brilliant organisation to deal with - very reassuring about bookings in these worrying times. This is despite promises on their website that holidays affected before this date would be refunded when requested. Happy to keep returning. The property provides a 24-hour front desk and free WiFi is available throughout the property.At the hotel, each room has a … Due to covid the date had to be rearranged which was handled extremely well. The alarming rise of cases in the Capital meant that the Government chose to review London ahead of the scheduled review date for the country and so announced on 14th that we would go to Tier 3. Hampton Inn- Suffolk offers air-conditioned rooms in Suffolk. They provided lots of clear information prior to our arrival. We remain sorry that our efforts to resolve the issue with the heating at The Cross Wing were unsatisfactory to you. They would'nt even contact us by phone to discuss our matter.Rest assured we will not be using this company ever again!!! The OWNER accused us of breaking their kettle and have deducted £65. In short , we had been sent to a dirty unserviced property. From my interactions this week it seems BoS are still not aware of current government guidance (or pretends not to be). Suffolk Tourism: Tripadvisor has 458,060 reviews of Suffolk Hotels, Attractions, and Restaurants making it your best Suffolk travel resource. You lost our booking and I had to choose alternative accommodation about an hour before we started our journey. I would absolutely recommend them. The property isn’t a t good for kids either. You have Woodbridge, Martlesham Heath and Wickham Market all on your doorstep, so great shopping and eateries to be had.In summary, throughout the last 20 years, we can honestly say that our stay in this cottage has been one of the best experiences ever, our only regret is we didn't find it years ago - full credit to the owners. The Bethpage Best of LI contest is a roadmap to the best, top-notch businesses and services throughout both Nassau and Suffolk counties, as chosen by you, the residents and patrons who rely on them, every single day. Despair! The reason we travelled down on Saturday was so we could get unpacked and settled in before for Sunday, my wife’s birthday. AWFUL AWFUL EXPERIENCE. Also everything you may need while staying is provided for. Will never book again with this company. We use cookies to ensure the best user experience and to serve tailored advertising. At this stage we had still not unpacked. 01728 638 962 Let your property! Shocking company ...Throughout the covid virus they have refused refunds to customers whom are now unable to go away at all this year as they are shielding vulnerable children and adults .. no. Sunday was my wife's birthday and we had plans for the day but all the while waiting on what was happening and where we were going to be moved to next. Corner Cottage was lovely, spotless, well equipped and so convenient for the beach, The Dolphin and lots of lovely walks. A free inside look at company reviews and salaries posted anonymously by employees. Do not stay there with kids. Thank you! My asthma started with the dust. I had an abusive couple downstairs who banged our door in at 11pm at night complaining of noise when in fact it was the sani flow loo making a banging noise. Great service from the BoS Bookings Team (as usual). Not only this but the other issues have not been addressed, seeing as the boiler problem was clearly not the only issue. We will be back. Prompt and responsive at all times as well as friendly and polite. They provided lots of clear information prior to our arrival. Late Sunday afternoon we were told that the original property was still waiting for a plumber and our options were: we could wait and see if we could get back in to the original property if the problem got rectified, we could spend one more night in the adjacent cottage (knowing we'd have to move again first thing in the morning) or move back to the unserviced property, which had now been cleaned. Angela is lovely. They lie and blame the owners and the house keepers apparently say everything was perfect ! Aldeburgh is wonderful , we had a lovely relaxing stay. Learn more about campus life, classes, teachers, dining and more. We must admit we are disappointed to read your comments, particularly given the time the team have spent reassuring you with regards to your upcoming booking with Best of Suffolk. Beware the add ons. However we were lucky enough to be able to enjoy our winter break as planned. The staff team have been wonderfully calm in sorting out all our queries regarding the new situation we all find ourselves in. Their Covid cancellation policy is very clear. Saving the best till last… Fig Cottage, Pettistree.For the last 20 years, we have been visiting the Suffolk region, and stayed in many holiday cottages in that time, I only wish we had discovered this little gem sooner. These professionals have received great reviews from customers for dentistry related appointments. Friendly & efficient on phone, good at keeping clients up-to-date, good at working out how to support clients/would-be clients during challenges of Covid. Do not stay at the Haven at Coast. The cottage did not disappoint, the service from Best of Suffolk was excellent, friendly and very professional. We booked a short break at Redshanks at Blythview through Best of Suffolk. Pushed from pillar to post is the phrase that springs to mind and not what is expected of Best of Suffolk holidays (as we have stayed several times before.) Due to Covid we had to change our holiday dates and then wanted to change them back when restrictions eased however the booking team were unhelpful and unfriendly to the point that I felt I was a burden. The web site was clear and honest. By this time it was nearly 22.00 and we just wanted to get out of the car and relax.We duly drove to the alternative property, only to find a bed that had been slept in, a pile of dirty towels in the bathroom and rubbish in the kitchen. Get the latest Long Island News from the Long Island Press. What are the opening times for Best of Suffolk? I asked my partner to get involved who asked if there were any other properties available and was told to “look on the website”, not the customer service I would expect if I was paying an agent to rent my property. How do I get a refund from Best of Suffolk? Know that your fellow Long Islanders believe in you and the services you provide. Read reviews & compare Hall's Wildlife Control at 7000 Gates Rd, Suffolk, VA 23437 to other local Suffolk pest control companies including Ehrlich, Orkin, Terminix. Best of Suffolk - now that you are clear on guidance from the Government, why don't you follow your 'best intentions' and give customers the refunds you owe retrospectively and not continue to blame your ignorance as an excuse for not paying?RESPONSE TO REPLYDelighted to hear that we will be refunded (but we have not as yet). Stores in Suffolk on YP.com. The George and The kings head pub restaurants had lovely food and was all set up for track and trace and social distancing, lovely river walk near to the cottage down Tinkers Lane, we were very lucky with glorious weather so took a picnic down to the river sat on the bench with our sandwiches and lovely glass of wine feeding the ducks, sat their for a few hours could of stayed there all day. DONT STAY AT 53 Tern Cottage the owners are clearly trying to make up for lost income. My booking was handled professionally. The children were so scared we left a day and a half early. Find the best Dentists on Yelp: search reviews of 47 Suffolk County businesses by price, type, or location. Superb - smooth booking and easy to use website. How quickly does Best of Suffolk respond to customer queries? Only the latest review will count in the company's TrustScore. Lovely few days at meddlars cottage hadleigh, 7th/11th September 2020, Great location walk into town plenty of coffee shops, pubs bars and restaurants. To keep our site free for consumers, we may receive advertising compensation from some partners. Best of Suffolk is rated 5.0 based on The Best of Suffolk Team listened to what I wanted from my holiday and made sound suggestions. We only received a refund after many emails and threatening the ombudsman.We will never use them again. A local contact was sent along and after checking the boiler and thermostat he declared there was a problem. It was clear there was an issue with the boiler, compared to the neighbouring cottage whose boiler was firing away at the rear of the cottages.We contacted the help line and was told someone would call us back. Large gaps in the hedge onto the extremely busy road running alongside meant dogs and children had to be watched every second of the ‘holiday’ when in the garden. There were lots of, what appeared to be, dog hairs that became attached to our clothes after sitting in the living room. The accommodation was excellent, very clean and well presented. Read our reviews written by students for students to find out. Stayed at 53 Tern Cottage in Aldeburgh on 27th July for 3 nights. Best of Suffolk were so very helpful this year enabling me to transfer my booking to December for my big birthday. The way this company has dealt with their customers during this pandemic is absolutely atrocious, and i am sad to say we are only 1 of 100's of other customers let down by them. BoS ‘played stupid’ by saying that they were not aware of Government guidance as a reason for not refunding. South Suffolk (Downtown) is a very nice place to live. 5 months ago. The residents are very friendly...many know one another, as they are somehow related. It was clear we could not stay there overnight without heating.We contacted the help line and suggested that as another adjacent property was empty, could we not go there, but we were advised that it was not available for the duration of our stay as it had a booking 2 nights later. My request for a refund was fobbed off with an imaginary review date of 23rd when the guidance was everywhere in the public domain that London was in Tier 3 until at least the 30th December (after the start date of our holiday). Do you want to know if University of Suffolk is a good uni? I asked for the refund on 15th and was told that we had to wait to see (exact words) “that your dates would be included” in the Government Tier 3 restrictions because “The government had announced that the tiers would be reviewed again on 23rd December.” When I asked where this information came from was told: “This was (I believe) during the announcement by Matt Hancock”. Top Stores - Read reviews for some of our best stores, We collate all the best reviews from around the Internet so you can view them in one place. I think my overall Suffolk experience was vastly great. !We booked a property for the Easter weekend in 2020, Then Covid-19 came and we were advised not to travel as we were in forced lockdown, as advised by the Government and by BoS themselves, who sent a communication saying that all their properties are closing and that we should try to move our booking to another date (they did not specify that we could only re-book for dates only in 2020).Contacted BoS and asked for same period of Easter 2021, they refused and could only re-book for 2020. Winners, be proud of what you’ve accomplished! We have stayed in the same wonderful property for a winter break for the last two years and everything was great. 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